Cancellation and Refund Policy for Hotel Parth Palace

Purpose

The purpose of this policy is to clearly outline the guidelines and procedures for cancellations and refunds at Hotel Parth Palace, ensuring transparency and consistency in managing customer requests.

Scope

This policy applies to all bookings made directly through Hotel Parth Palace’s reservation system, website, and authorized third-party partners.

Policy Statement

Hotel Parth Palace is committed to providing fair and reasonable cancellation and refund terms to its guests. We understand that plans can change, and we strive to accommodate our guests’ needs while maintaining the operational integrity of the hotel.

Procedures

Cancellation Policy

• Guests are allowed to cancel their reservation up to 48 hours before the check-in time without incurring any charges.

• Cancellations made within 48 hours of the check-in time will incur a fee equivalent to one night’s stay.

Refund Policy

• Refunds are processed within 7-10 business days after the cancellation request is approved.

• Payments made via credit card will be refunded to the same card used for the booking.

Roles and Responsibilities

• Front Desk Staff: Ensure all cancellation and refund requests are documented and processed in accordance with this policy.

• Accounting Department: Oversee the timely processing of refunds.

• Management: Monitor policy compliance and handle disputes or special cases.

Compliance and Enforcement

Failure to adhere to this policy may result in disciplinary actions for staff and potential inconveniences for guests. Continuous non-compliance by staff may result in review and retraining.

Review and Revision

This policy will be reviewed annually by the management team to ensure its relevance and effectiveness. Any changes will be communicated to staff and updated in the official policy document.

Signatures

This policy requires formal approval by the management team of Hotel Parth Palace.